Returns

If you wish to return your WiseWhisker product, please contact us using the ‘Contact Us’ form on our website or by emailing: info@WiseWhisker.com within fifteen (15) days of receipt for refund consideration and to obtain an RMA (Return Merchandise Authorization) number. We do not accept responsibility for return shipments without an RMA number.  If fifteen (15) days have passed after date of delivery, unfortunately, we cannot offer you a refund or exchange.  Also, please note that personalized products are non-refundable and non-returnable.

 

You are responsible for return shipping costs. We can provide a return shipping label via FedEx and deduct the shipping cost from your refund. Please note, return shipments outside the contiguous 48 states may incur additional shipping costs. Shipping costs are non-refundable. When shipping your return be sure to use a reputable shipper that provide tracking as we are not responsible for lost or damaged return shipments.

Returns are subject to a 20% restocking/cleaning fee.  Items returned damaged or missing packaging are subject to an additional fee which will be deducted from the refund. We do not accept returns on any item not in its original condition, in the original box and/or any item that is used, damaged, or missing parts.

 

Upon inspection and refund approval, the original purchasing process and/or credit card and card number used to purchase your merchandise will be credited within 7-10 business days.

Manufacturer’s defect:

If you believe you received a product with a manufacture defect please email a photo and description of the product to info@WiseWhisker.com. IMPORTANT: Defective products must be communicated to our office within three (3) days of delivery. A photo is required. WiseWhisker reserves the right to decide whether the product is defective, chewed or otherwise damaged and not a defect.

 

Undeliverable:

Incorrect or undeliverable addresses and refuse shipments resulting in an item being returned to shipper will be charged for shipping fees and any additional fees incurred from the carrier. We are not responsible for customer incorrect address package loss. We are not responsible for stolen packages.

Wholesale customers:

We do not accept dropship returns for wholesale accounts and the item must be returned to your store and placed in your inventory.

Third party sellers:

If you purchased your WiseWhisker product through a third-party source, you must coordinate the return with that source. Be sure to review an individual seller’s return policy before making a purchase.

 

We reserve the right to change this policy at any time by posting a new policy at this location.

 

 

 

Privacy Policy

Retaining personal information:
This sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations regarding the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:

 

• To the extent that we are required to do so by law

• If we believe that the documents may be relevant to any ongoing or prospective legal proceedings

• In order to establish, exercise, or defend our legal right (including providing information to others for the purposes of fraud prevention and reducing credit risk).

 

Security of your personal information:
We take hard-working and reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of any information you’ve created on our website.

 

Cookies:
Our website and shopping online requires and utilizes cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
We utilize third party cookies (e.g. Facebook, Instagram, etc.) on our website to recognize a computer when a user visits the website to track users as they navigate the website, improve the website’s usability, analyze the use of the website, administer the website, personalize the website for each user, and target advertisements which may be of particular interest to specific users.
Blocking and/or deleting all cookies will have a negative impact upon the usability of many websites. If you block and/or delete cookies, you will not be able to use all the features on our website. You can turn off cookies within your individual web browser at any time.

 

Remarketing:
We utilize Facebook, Twitter, LinkedIn, Instagram, Pinterest, and Etsy for advertising purposes, which uses information collected on an individual’s web browsing behavior such as the pages they have visited or the searches they have made. This information is then used to display ads. The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number

 

Amendments:
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy. We may notify you of changes to this policy by email or through the private messaging system on our website.

 

Questions Regarding Privacy Policy:
If you have any questions about this Privacy policy statement, the practices of this website or your dealings with www.WiseWhisker.com, you can contact us using the ‘Contact Us’ form on our website or by emailing: info@WiseWhisker.com.

We reserve the right to change this policy at any time by posting a new policy at this location.